Privacy Policy

Last updated: 22 June 2026

1. About Us

Pour & Pack Pty Ltd ABN: 70 693 040 578 operates pour & pack and supplies water-based home compostable cups and lids to hospitality and retail customers across Australia. This Privacy Policy explains how we collect, use, disclose, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

2.1 Information you provide directly

Name, business name, ABN, and contact details (email, phone, address) when placing an order or creating an account
Billing and delivery address information
Payment details (processed securely via our payment provider — we do not store card numbers)
Enquiries, messages, or feedback submitted via our contact form or email

2.2 Information collected automatically

IP address, browser type, and device information when you visit our website
Pages visited, time on site, and referral source via cookies and analytics tools
Order history and account activity

2.3 Information from third parties

Business details provided by distributors or referral partners when they introduce us to a potential customer

3. How We Use Your Information

We use personal information only for the purposes for which it was collected, or directly related purposes:

Processing and fulfilling orders
Managing your account and customer relationship
Sending order confirmations, invoices, and delivery updates
Responding to enquiries and providing customer support
Sending product updates, sustainability news, or promotional offers (you can opt out at any time)
Improving our website, products, and services
Complying with legal and regulatory obligations

4. Disclosure of Your Information

We do not sell, rent, or trade personal information. We may share information with:

Freight and logistics providers to fulfil delivery of your order
Payment processors to securely handle transactions
IT service providers and website hosting partners who support our operations
Our manufacturing partner for order fulfilment and product quality purposes
Professional advisors (legal, accounting, insurance) where necessary
Government agencies or regulators where required by law

All third parties are required to handle your information in accordance with applicable privacy laws.

5. Overseas Disclosure

Our manufacturing partner is based in China. Where personal information (such as shipping specifications or order contacts) is shared with our overseas manufacturing partner, we take reasonable steps to ensure that partner handles the information consistently with the Australian Privacy Principles.

6. Cookies and Website Analytics

Our website uses cookies and similar technologies to improve your browsing experience and understand how visitors use our site. You can control cookies through your browser settings. Disabling cookies may affect some website functionality. We use Google Analytics (or equivalent) to collect aggregated, anonymised traffic data. This does not identify you personally.

7. Data Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. These measures include:

Secure encrypted connections (HTTPS) on our website
Access controls limiting who can view personal data internally
Use of reputable, PCI-compliant payment processors

No method of data transmission over the internet is completely secure. We cannot guarantee absolute security, but we will notify you as required by law in the event of a data breach that is likely to result in serious harm.

8. Data Retention

We retain personal information for as long as necessary to fulfil the purpose for which it was collected, or as required by law (for example, financial records are retained for 7 years under the Corporations Act 2001 (Cth). When information is no longer required, we securely destroy or de-identify it.

9. Your Rights

Under the Australian Privacy Principles, you have the right to:

Request access to the personal information we hold about you
Request correction of information that is inaccurate, out of date, or incomplete
Make a complaint if you believe we have mishandled your personal information
Opt out of direct marketing communications at any time

To exercise any of these rights, contact us using the details below. We will respond within 30 days.

10. Direct Marketing

If you receive marketing communications from us and no longer wish to do so, you may opt out by:

Clicking the ‘unsubscribe’ link in any email we send
Contacting us directly at the email below

We will process your opt-out request promptly and within 5 business days.

11. Complaints

If you have a complaint about how we have handled your personal information, please contact us in writing. We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au
Phone: 1300 363 992

12. Contact Us

For privacy-related enquiries, access requests, or complaints:

Pour N Pack Pty Ltd
Email: enquiries@pournpack.com.au
Phone: (03) 5986 5480
Address: 2-4 Dutton Street Rosebud 3939
Website: pourNpack.com.au

13. Updates to This Policy

This Privacy Policy was last updated on 22 June 2026. We may update it from time to time to reflect changes in our practices or legal obligations. The current version will always be available on our website. Continued use of our website or services after any update constitutes acceptance of the revised policy.